The customer service experience is second to none! They have gone out of their way to provide guidance and assistance and even some consulting. They respond immediately and have developed programming changes and tools related to the Import Mapping Utility and other modules specific to our needs. We use them for W2s, 1099Rs, 1099s, 1095s. We file close to 20,000 W2s and in multiple states. We wish that all of our other vendors were as responsive and attentive. We have used Accountability since 2003 and consider ourselves very fortunate to have found such a high quality software for this remarkable price.
Leigh Anne Roberts
Manager Payroll Services
University of Notre Dame
Account Ability takes care of any random W2 and 1099 entry and printing that has to be completed on a yearly basis with minimal entry and ease of use. It has all the states and tax rules and form set up for the current year so there's nothing to look up or change once the program has been downloaded. Very user friendly and overall takes care of everything that our payroll program doesn't. We are very happy with Account Ability and haven't found another product that does this for the same price.
Accounting, 1-10 employees
Used the software for: 2+ years
Help Desk/Support is AMAZING. I usually have no issues with this software and filing our company's 1099s is a breeze every year. However, this year we ran into the issue of having multiple 1099 corrections that needed to be submitted electronically. I completely messed up and did our corrections totally wrong. I ended up having to call the Account Ability help desk for someone to help me sort through the mess I had made. Luckily, I was put in touch with Jeff. Not only did he help me identify where I went wrong, but he stayed on the phone with me until every aspect of my failure was rectified. In the end, we were able to generate replacement files for the ones I created in error, AND he even provided me with the best contact phone number to get in touch with the IRS to eliminate the files I e-filed in error. Jeff was patient, kind, and very knowledgeable. I feel like I know ten times more about the capabilities of Account Ability after having talked with Jeff, and I now know how to do corrections the RIGHT way. THANK YOU JEFF!!!! A THOUSAND TIMES OVER!!!
W.E. Aubuchon Co., Inc.
Retail, 1001-5000 employees
Used Product For 2+ years
This software makes processing 1099s easy. We have multiple entities that we complete 1099s for and this allows for printing of 1099s and submitting to the IRS much simplier.
Director of Finance
Financial Services, 51-200 employees
Used Product For 2+ years
First of all the software is crazy easy which is so important when you basically use it only once a year. Also, the customer service is unbelievable. I had an issue with my print and mail submission and I received a phone call within an hour letting me know. When I called back, Charles walked me through to make sure I got it right the second time. He was super helpful and so nice. I completely recommend Accountability. It makes issuing 1098s that much less horrible.
Republic State Mortgage, Co.
Absolutely wonderful customer service! I am new to the data import process and was having trouble figuring out what to do. I received a call back within an hour and Charles walked me through it and stayed on the phone with me until he had verified not only that the data imported but that all of the number totals were correct. He was so patient and thorough, and super nice! I wish all companies took the time to deliver amazing customer service like they do!
Allied Global Services
I just want to say the software is wonderful how it connects with the IRS site and the way it makes corrections for the 1095C is amazing. Also, the team of customer service representatives are incredible. They helped me today correct a 1095 with errors and resend the file they teach and explain as they go along. I really appreciated their wonderful service and help. Charles helped me the other day and he went out of his way as well. I couldn't do this without their support.
Director of Human Resources
Used Product For 1-2 years
Our programming staff no longer has to take the time to figure out the yearly tax changes, well worth the cost in distributing the AccountAbility software to our customers.
This software was incredibly helpful for keeping our customers up-to-date on processing their tax forms. All we do is tweak the output file each year that comes from our ERP software and then AccountAbility takes care of the rest - formatting, form printing, etc. All the parts that are the time consuming parts for our programming staff are handled. Couldn't be easier.
Director Application Development
Higher Education, 1-10 employees
Used the software for: 2+ years
This software was so easy to use and the customer support provided by Jeff was great. He took the time to walk me through the entire process. I highly recommend this software. I was able to file our 1098c file in 15 minutes after trying to put together an ASCII file using Notepad for weeks.
Ohio Valley Goodwill, 501-1000 employees
Used the software for: Less than 6 months
Next best thing to sliced bread! Ease of use year over year, set up is simple, support is wonderful. I highly recommend it. The support team walked me through a mess up and put me on the right track. I can't think of anything that is a drawback from the software.
Certified Public Accountant
Accounting, 1-10 employees
Used the software for: 2+ years
5 Years of 1099 Printing
Good Morning. Yesterday, I contacted your support via the 800 number @ 9:30 am EST. I had the pleasure of speaking to a wonderful man who had the patience of Jobe while helping me with my IRS Fire system submission. I was totally confused on what to do. He jumped right into my laptop and helped me. As of today when I checked the Fire system status page, my submission is in the "Good not Released" status with the correct number of files (340). I thank him from the bottom of heart for guiding me thru this process. Thank you again.
Morgantown Development, LLC
|I would like to thank the staff of IDMS for the superb job they
have done for us. Their dedication to provide excellent customer service is hard to find in organizations today. Never have I dealt with a company
that is so responsive to our needs and willing to go the extra step to solve a problem. Your product is terrific, and we look forward to an extended
Thanks again for everything!
Victor J. DeCola
University of Notre Dame
|I am new to Account Ability this year and just want to comment on my pleasure in using this software. In addition, while at times I have been a royal pain, I must say that support given to me has been outstanding. The support team has been truly professional, and guided me thru any problem that I have encountered. I am sure I will need assistance in the future and know I can count on your support.
|I absolutely love their software and the technical support that they offer when in need. I'm telling you best support ever!!!
RESPA 1099 Services
|Thanks for the incredible support.
Sr Finance Manager-Payroll
Canon Business Process Services, Inc.
I got the 1099 IRS file
complete! I love that not even a blizzard could stop you from helping
me. And while I know you answered a lot of calls today, I promise you,
no one appreciated you more than me.
Wilson Bank & Trust
For the past two years we have been using your Account Ability Tax Form Preparation Software. Prior to that, we were preparing and filing our 1099s through QuickBooks with no ability to file electronically.
I just want to thank your Customer Support Team. They are top notch! Anytime over the past two years that I have had to call, my calls were always answered promptly, and courteously. If a tech was not available, I was called back within the hour.
This year and last, I spoke with Harvey in your Customer Support Department. He is outstanding! Harvey realizes we only do these once a year, and may not remember from year to year exactly how to import the information. He is very patient, logs onto my computer with me, and walks me through the process.
Today I had the pleasure of speaking with Jeff who helped walk me through the transmission process using the IRS FIRE System. It is so easy to do, but I always get a bit nervous. Jeff stayed with me while the transmission was complete and gave me very helpful tips for next year.
Thank you again to you and your team. Your software and service is great, and the pricing is very reasonable. I highly recommend your software to any company needing to file tax forms electronically.
Accounting and Human Resources
The HYPE! Agency
Nationwide Event Staffing & Execution Specialists
Thank you for an excellent software product and for the unsurpassed customer service I received when my call was returned. Your customer support staff is not only proficient but also most courteous.
Lloyd E Pits
Columbia, SC 29210
|I want to tell you how
impressed I am with your service and your very prompt response to emails
and phone calls. I plan to pass along this information to our ETRADE relationship
manager who recommended you.
Karen H. Woodfall, C.P.P.
Airvana Network Solutions
|Before Account Ability
we were having numerous technical problems putting our files into the
correct format for the IRS. When we found this company I called and spoke
with Jeff and he answered all my questions and put me at ease before we
purchased the product. When we purchased the product Jeff helped me immensely.
He is GREAT at customer service and INCREDIBLY knowledgeable about the
product. I would definitely recommend this software to others.
Accounting Administrative Asstistant
CENTURY 21 Judge Fite Management Company
|I am compelled
to write to you and let you know about the outstanding customer service
I have received from your organization. From my initial inquiry to the
technical support I received today, I have been extremely impressed.
Every question I asked has been answered, and each associate I have spoken
to has provided me with excellent service.
I wish all of my vendors provided the level of support that your organization
has provided to me.
|I just used your TIN matching program and I just wanted to let you know how wonderful it
is. Your IT department thought of everything and I am just so impressed. It is a wonderful tool that took out a lot of the stress and guess work
regarding the 1099 process.
Thank you very much for a wonderful product!
I would just like to say this is one of the best software applications that
I have ever worked with and highly recommend.
| Phenomenal Customer Support
I use the Account Ability program to file 1099-INTs for my small bank.
I began using your software last year. We also use QuickBooks and various
other software packages at the bank.
Your company provides the best customer support I have ever encountered.
The personnel are friendly, intelligent and helpful. Their patience rivals
that of Job. I have had occasion to call in twice each year with problems
which have arisen as a result of strangeness in my database program. This
is a Microsoft Access program which provides the data for your software.
Your support people have always taken the time to walk me through the
difficulties and help me isolate the issues. They give me enough to enable
the Access developer to solve the problem.
In addition, this year, I filed electronically for the first time. Your
staff spent almost 30 minutes helping me navigate the IRS Fire system
and making sure I got the forms filed. I had considerable difficulty logging
on, and the people who helped me at IDMS were never condescending, or
rude. It was a pleasure to deal with a real live person who knew what
he was doing. We both have Ph.D. degrees in math and it was nice to chat
while we waited for the upload to complete. What a pleasant person.
In sum, I feel I am taking unfair advantage of IDMS. I simply don't pay
enough for the wonderful service you provide. Your software is excellent
and your technical support is among the best I have ever encountered.
Given that Intuit charges me for the mere privilege of asking them why
their software has an internal error, I am eternally grateful to have
found a company that provides support at no charge. I am not encouraging
you to impose additional charges, but I felt you deserved praise for delivering
a top quality product with effective backup at a most reasonable price.
Please feel free to publish this if you wish. I hope people know it is
a bona fide letter.
Arthur M. Field, Ph.D.
Capital Investment Funding, LLC
|I cannot begin to tell you
how pleased I was with your 1099 program last year. I tried many other programs
and yours was the only one that could print 1099 forms on my Deskjet printer
without losing a single piece of information.
Keep up the good work!
has over 300 clients who rely heavily upon us for 1099 and 1098 preparation
each year. In the past we used another software product that would cost
over $500 each year to update. Am I glad I found you on the web. Not only
did we get our job done in a fraction of the time we used to spend but
we managed to save an addition $400 in software expense. One of your employees
helped us with converting and importing all of our information
from the other software's database. I have to compliment him and IDMS
for the professional way in which the job was done.
My partners and I would like to thank Account Ability for facilitating what
used to be one of our most time consuming jobs each tax year. Keep up
the good work! We are looking forward to doing business again.
|I just want to tell you folks what a pleasure it is to do business with
a company like yours. California Canning Peach Association is the oldest existing agricultural bargaining unit in the world - not just our nation
- but the world. Our growers grow 85% of all the peaches, IN CANS, on the store shelves.
In years gone by, the job of issuing 1099s has been a huge undertaking.
Since I have been using AccountAbility, it has become a piece of cake!!!
In less than 1 hour, I installed the new version of your program, rolled
over my prior year client information, used the mapping utility, and
imported 539 1099-PATRs.
And I know that if I ever need help - all I have to do is email you
guys - and you are right there to help me.
Thanks for a great program and a well run company to do business with.
California Canning Peach Association
wanted to thank you for the changes you've made to the client management.
This is exactly what we needed! Never have I dealt with a company that
is so responsive. My client and my superiors are very impressed and pleased.
We will definitely be singing your praises to whomever we run across that
needs your services!
Thanks so much,
Artaban Solutions, Inc.
1176 Vickery Lane, Suite 100
Cordova, Tennessee 38018
you for your very quick responses to our calls and questions. We operate
a small contractor-based company and have been searching for software
that will accommodate our year-end tax needs. After many dead-end searches
and a software purchase from a local retailer, we believe that we have
found a company that offers a good product and the support that a small
company like ours requires. We do not have an IT department that can troubleshoot
and solve our problems for us. We do not want to depend on an outside
source for our accounting needs, which is what 90% of the software programs
for 1099's require. We operate this company on a daily basis and prefer
to have the responsibility rest on us, instead of a "payroll service".
We are in the process of downloading Account Ability to do a "dry run"
so to speak, as per your suggestion. From all of the communications to
date with your company, we feel very confident already that we have found
the answer to our needs. The testimonials we have read and the information
that is on your website, which by the way, has been backed up identically
by your representatives on the phone, has given us a good feeling about
your product and your company. We hope to be up and running with your
software very soon and see the answer to our year-end forms filing problems
solved for good!
We will end this by telling you that your efforts have been greatly appreciated
by two people that depend on companies like yours to operate a successful
business of our own! Thank you again and we look forward to a great business
relationship between our companies.
Lisa Marie and David - Owners
Serenity's Northern New Age
Cents processes Form 1099-MISC, -DIV, and -INT for our clients. We had
used the same program since 1992. This year their program would not let
us enter data for more than 90 recipients, and we started looking for
Luckily, we found Account Ability!!
I want to take the opportunity to thank IDMS for the superb response to
my questions prior to purchase, as well as the wonderful support I received
from Jeff in setting up Account Ability. He even helped me apply for a
Transmitter ID so I can submit forms electronically to the IRS.
I am also thrilled with the product! It is easy to use, the reports are
very informative, and it is flexible, as well.
I know that my January will be less stressful thanks to Account Ability.
Irene G Coon,
Common Cents Bookkeeping
133 Nason Hill Road
Sherborn MA 01770
Phone (508) 647-4900
Fax (508) 647-4901
note to let you know your 1099 software was a pleasure to use. I waited
until the last minute and was determined not to spend hours adjusting
forms on a dot matrix printer. For the first time this year, our 1099
forms were done by the end of the business day and I was not in the office
until 9:00 pm.
I searched for 1099 software on the web, found 4 products that appeared
to be what we needed, and downloaded demos of them all. Your product appeared
to be the most straightforward so we purchased it from your web site.
The product worked exactly as advertised. The import function made data
entry trivial. Because the software is well designed, operation was intuitive
and there was no need to consult help for anything.
I rarely have the opportunity to make comments like this, but, at less
than $100, your software represents such a good value that I felt it was
the right thing to do.
Lyle Finkle, Jr.
LINK ENGINEERING COMPANY
First of all, I would like to thank you on behalf of Mar-Jac Poultry,
Inc. for your excellent Account Ability product. It is very user friendly,
powerful, feature filled, and it costs fractions of other comparable products
and/or services. Your mapping utility is also a tremendous tool allowing
easy drag and drop mapping. You really did an A-1 job on it and you made
our annual W2 and 1099 reporting much easier.
We here at Mar-Jac Poultry used to do our W-2's and 1099's in house using
a line/dot matrix printer. You can imagine the types of problems we had
with the processed volume (1,877 W-2's and 208 1099's) like paper jams,
ribbon jams, unclear prints, manually resending printouts ... etc. Ever
since we started using Account Ability, the only issue we have to deal
with now is importing our data into an ASCII file and mapping it to Account
Ability using your free A-1 mapping utility.
Emad S. Hamid
to say thanks. It not often that I find a vendor that responds so quickly
and has a product that works as advertised. Great job!!
Financial Information Systems
10300 Jones Road
Houston, TX 77065
|IDMS Account Ability Support:
YES! Your fix works. It is a huge improvement in appearance and in efficient
data entry for someone like me who prefers upper and lower case.
THANK YOU for the immediate response via your phone call and then the
updated file via e-mail. Installation was flawless. It worked the first
Your ability to listen and take my issue seriously set a wonderful tone
for me as a new user (or for that matter, even if I had been a repeat
user). Now that you have set the bar high, I will always have great expectations.
And, I can - and will - readily recommend your product.
THANKS AGAIN. YOU MADE ME FEEL THAT I COUNT.
you to know how pleased I was with your product, and that I spread the
word to our user support group with the following email:
The City of Frederick, MD found a company in NY called IDMS for printing
W-2s and other tax forms. They have a software product called Account
Ability. This software prints all tax forms for any type of printer. We
will be purchasing blank 4-up W-2s this year because the software prints
the actual form when merging the data. The customer service team was very
knowledgeable of the AS400 system and gave hands on instructions and helped
me map our file to the program. I was very impressed and extremely pleased
with the quality of the W-2 output. Not to mention the time they have
saved me in trying to merge and line up the data myself. I would highly
recommend this product.
Payroll System Coordinator
The City of Frederick
| I want
to let you know how pleased I am with your service. I can not believe
the technical support I have received with my purchase. The handholding
in getting my 1099's filed was unbelievable.
Thank you again.
Certified Professional Advisor
Intuit Master Builder
wanted to let you know that we were successful in doing all of our 1099s
(we have 3 hours more time in a day) and only called Tech support once.
Best California Regards,
let me say how much easier our end-of-year process has been since we started
using Account Ability. This is our second year, and your software has
received high marks from both our Payroll and Receipts & Disbursements
departments as they can now see and update W-2 and 1099-MISC information
directly without needing me to run reports. Plus I'm thrilled I no longer
need to make coding changes whenever the IRS modifies the forms as I had
to previously when we issued these statements on preprinted multi-part
stock. Thank you so much for such a fine product at such a reasonable
Lead Programmer / Analyst
International Mission Board
|You were right in everything you said about the software - it was great!
The HELP function is easily understandable and I got all my 1099s and W-2s completed!
You have a customer for life now!!
Robin G. Reilly
Robin G Reilly Accounting Services
| I purchased
Account Ability today and completed all my W2s (with some help from your
support staff). It's a great product for the price . . . in fact, unbeatable!
Even better, your technical support was quick and very helpful. That's
amazing in today's world.
Thanks for having it available.
John E Miller
CFO & IT
| I would
like to take this time to commend your organization on a great product
at a resonable price. I was stuck between a rock and a hard spot the
last 2 weeks of February when I realized my software (Peachtree) doesn't
support electronic filing of 1099s or W2s. I guess I knew this from
last year but chose to ignore it.
I spoke to your order desk on a Friday afternoon and was using your
software, with support, by 5:00pm Friday evening. Special thanks to
Joe on your support desk for helping me. He is knowlegable about your
product and understanding of my press for time.
Excel Financial Company
I have been a Pension Actuary/TPA for 30 years and used at least 6 different
systems for 1099, etc. Yours is by far the best and quickest to learn.
I found nothing I didnt like.
A new fan
Sinclair and Co
| Thanks - Great Product!
I just wanted to take a minute to thank you for all of the assistance
you have provided since last August when we began testing AccountAbility.
Having completed our busy season of W-2 and 1099 processing, I can conclusively
say you have a great product, and my only regret is that we didn't discover
Thanks again and we're looking forward to working with you in the future
and to your new 941 and 940 products when released.
Southern Payrolls Inc
wanted to say a quick thank you to the support folks at IDMS, particularly
Harvey and Jeff. I have to file my W2's electronically and, since I
only do this once a year, I never seem to remember from year to year
how to accomplish this. Your support staff is always very helpful, not
to mention patient, in getting my problems solved and everything set
up the way it should be. And they never even mention that a missing
link like me should probably never be allowed to get close to a computer!
Thanks again, guys.
Washington Charity Satellite Bingo
| Kudos for Account Ability Software
I'm writing to let you know that this software has made a menial task
much more pleasant and efficient. Our school is required to file 1099-MISC
and 1098-T which we have done previously with paper forms. This software
has significantly reduced the effort necessary to process information
returns. Thanks for a great product that is well worth the price.
Karl J. Olschesky
Indiana County Technology Center
441 Hamill Road
Indiana, PA 15701-1465
the first time I have had to call in for tech support since buying Account
Ability software 2 years ago. I got someone on the phone right away
and they spent as much time as I needed to get everything working.
Thank you for your great help and keep up the good work!.
Johnathan M. Boyle
the software and utilized it for W2g's. Very easy to input and I actually
transferred some of my companies from other W2g software.
I would write you guys an email with some feedback about Account Ability
this year. I collect data all year long in a proprietary database program
and use your program to report it to the IRS. Initially there was some
doubt in your minds whether or not it would work on my new Quad 4, 64-bit
Vista Computer. Rest easy, it worked and FAST. With Craig's help we
did have to FIND where the actual IRSTAX report file got written to
(Virtual Store). That was the only real ODD thing that happened. As
usual yall answered my questions quickly and simply and what a pleasure
it is to speak to a real American on that end.
Keep up the good work.
Talk to you again next year.
Port Orange, Florida.
|Just want to thank Tech Support engineers Craig and Jeff for helping us today.
They're very sharp guys and very customer-oriented! I called about problems
stemming from a database connection error. They talked me through a
variety of troubleshooting steps then fixed some misconfigurations at
our end via remote-access. Please let them know we were able to recover
a backup from just two days ago to get back on track.
Thanks so much!!
Anne Martinelli Cyr
Pinnacle Business Services
|When it comes to customer service, your company has been the best I've
had the pleasure to work with. I know I can always count on you guys to either have the answers or guide me in the right direction. I want
to take this opportunity to give you guys the recognition you deserve for all of your hard work.
It has been a pleasure working with you.
I've been meaning to let you know that I appreciated all your help getting
me up and going with Account Ability. It is the best year I've
had doing 1099s and W-2s in the 10 plus years I've been doing them!
You provide excellent customer service and a product that is very user
I look forward to working with you again next year.
Have a great summer!
Brenda Laub CPA, Inc.
Brenda, Mitch and I wanted to let you know we have completed the submission
of our W2s for the 2009 tax year and couldn't have done it without your
extensive and excellent assistance! We were unsure of how to fix our
error and your advice was key in getting the situation resolved! Thank
you so much for walking us through each step we needed to take. Your
software was perfect and we will be using it each year to complete our
|I'm a new customer who found your product on Google. After spending over an
hour evaluating what I found listed on Google, I called your company for further details.
I was immediately impressed by what I heard: how complete your software
and technical support appeared to be and how absolutely state-of-the-art.
As a result, I purchased Account Ability during that first phone call; I
was sent the 2010 software and immediately entered the 2010 data to enable
rollover to the 2011 software when it arrived. My employee made the entries
- we produce relatively small quantities (under 100), but use 1098, 1099-INT,
1099-DIV, etc, so it's a major hassle to produce these manually.
When I realized I didn't have to order ANY 1099's or 1096's this year, or had
to type these manually, I smiled. So hope this made you smile also.
Love your product and wanted to tell you how way-above other 1099 software yours is.
Gunnison, CO 81230
Another year, another exceptional service experience with the support
crew at IDMS. Being in a service industry only makes me appreciate the
help I get form IDMS that much more.I will try to be better next year
and not have to take up so much of your time. Again; thank you so much
for all you guys do!!!
Until next year...
SEI Private Trust Company