E-Mail Support
Send your questions to support@idmsinc.com. Be sure to include your telephone number and serial number since it may be necessary for a technician to call you back. Users of Account Ability are encouraged to email their questions from the Account Ability Help menu. Support requests via email are monitored regularly, especially during tax season.

Toll Free Support
Call 1-888-IDMSINC (436-7462) or 1-800-582-5831 between the hours of 9:30 AM and 6:30 PM EST, Mon-Fri. Generally, you will always get a voice, however, during the peak of the tax season support lines are extremely busy and you may be asked to leave voice mail. IDMS takes every support call seriously and works with each caller until the problem is solved, so, please be patient. We will try to return your call within 6 hours. On weekends and after hours, see E-Mail Support above.

Help Desk (Remote Desktop) Support — Generate a Session ID and Password
With this level of support a technician connects directly to your PC via a 128-bit secured internet connection that you initiate. The connection requires a system generated session ID and Password that you provide to the technician. Once connected, the technician will work with you interactively in order to solve the problem at hand. At the end of the session, the secured connection is destroyed and cannot be reinstated without a new session ID and Password.

Data Conversions — We Will Convert Your Database to Account Ability Free of Chage
Are you considering making a change from your current W2, 1099, or ACA software to Account Ability? We have converted many users of Newport Wave YES 1099 Software, 1099Pro Software, 1099Express Software, Convey 1099 Software, EG Systems W2/1099 Filer, 1099FIRE, Real Tax Tools W2 Mate, Real Tax Tools 1099 Mate, Real Tax Tools 1095 Mate, and AMS 1099-ETC. For more information, contact IDMS technical support at 888-IDMSINC (436-7462).