Account Ability Online Documentation
Account Ability's online user manual can be found at
Account Ability users can email their questions from Account Ability's Help menu.
Select E-Mail Technical Support (Create Ticket).
Support tickets are monitored 24/7.
Toll Free Support
Call 1-888-IDMSINC (436-7462) or 1-800-582-5831 between the hours of 9:30 AM and 6:30 PM EST, Mon-Fri. Generally, you will always get a voice, however, during the peak of the tax season support lines are extremely busy and you may be asked to leave voice mail. IDMS takes every support call seriously and works with each caller until the problem is solved, so, please be patient. One of our support technicians will return your call within 6 hours.
Help Desk (Remote Desktop) Support —
Generate a Session ID and Password
With this level of support a technician connects directly to your PC
via a secured internet connection that you initiate.
The connection requires a system generated session ID and Password that
you provide to the technician. Once connected, the technician will work
with you interactively in order to solve the problem at hand. At the
end of the session, the secured connection is destroyed and cannot be
reinstated without a new session ID and Password.
Data Conversions — We Will Convert Your Database to Account Ability Free of Chage
Are you considering making a change from your current W2, 1099, or ACA software to Account Ability? We have converted many users of 1099Pro, 1099Express, Convey, W2/1099 Filer, 1099FIRE, W2Mate, 1099Mate, 1095Mate, and 1099-ETC. For more information, contact a support technician at 888-IDMSINC (436-7462).